Shipping
Orders are prepared by our fulfillment partner after payment is confirmed. Standard processing time is 1-2 business days. Orders placed on weekends or U.S. holidays begin processing on the next business day.
U.S. delivery
- Standard delivery: usually 3-7 business days after processing.
- Free standard shipping on orders of $75 or more.
- A tracking link is emailed when the carrier receives the parcel.
- Delivery estimates are not guarantees and can change during peak periods.
Address accuracy
Please review the shipping address before placing an order. Contact us as soon as possible if an address needs to be corrected. Once a parcel has left the fulfillment center, an address change may not be possible.
30-day returns
Unused products in clean, resalable condition may be returned within 30 days of delivery. Contact support before sending anything back so we can provide the correct return instructions.
- Original packaging and included accessories should be returned when possible.
- Products that have been worn outdoors, washed, altered, or damaged by use are not eligible for a change-of-mind return.
- Selected paid add-ons appear as separate items in your cart. A harness with a name patch may still qualify for the fit exchange described below.
- Refunds are issued to the original payment method after inspection.
60-day fit promise
Good fit matters more than getting the order out the door. If the first harness size is not right, contact us within 60 days of delivery for one size exchange for the same product and color, subject to availability.
- The harness should be clean, dry, and free of outdoor mud or damage.
- We may ask for your dog's chest measurement and a photo showing the fit.
- If the requested size is unavailable, we will offer the closest available resolution.
- The customer is responsible for return shipping unless the item arrived defective or the wrong item was shipped.
Damaged or incorrect orders
Contact us within 7 days of delivery if an item arrives damaged, defective, or different from what was ordered. Include your order number and clear photos so we can resolve it quickly.
Need help?
Email support@optinovalimited.com with your order number, dog's breed, weight, and chest measurement. We usually reply within one business day.