One-year warranty
PawVibe walking gear is covered for one year from delivery against manufacturing defects in materials and workmanship under normal use.
What is covered
- Stitching that fails under normal walking use.
- Buckle or hardware defects not caused by impact or improper use.
- Adjustment hardware that does not function as designed.
What is not covered
- Normal wear, fading, or cosmetic marks from everyday use.
- Damage caused by chewing, cutting, fire, chemicals, or alterations.
- Incorrect fit caused by measurements that do not match the selected size.
- Damage from using the harness for a purpose it was not designed for.
How to submit a claim
Email support@optinovalimited.com with your order number, a description of the issue, and clear photos of the affected area. We may ask for additional details before approving a replacement or another resolution.
Walking safety
Inspect straps, buckles, and attachment points before each walk. A harness is not a tie-out, restraint for an unattended dog, or substitute for supervision. Replace any product that shows damage or unusual wear.